Handled by Customer Care 3 · first response 11m
Karl Agius
Hi, can I update the mobile number on my rewards card?
Karl Agius · 15:05
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 3 · 15:16
The card number is on the back, sending it now with my details.
Karl Agius · 15:22
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 3 · 15:28
Thanks, appreciate the quick reply.
Karl Agius · 15:37
You're welcome! I'll keep this thread updated.
Customer Care 3 · 15:41
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.