Handled by Customer Care 3 · first response 2m
Karl Agius
Hi, the strawberries I bought today were mouldy inside the pack.
Karl Agius · 17:10
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 3 · 17:12
Here are the pictures, the smell was terrible.
Karl Agius · 17:18
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 3 · 17:29
Thanks, appreciate the quick reply.
Karl Agius · 17:44
You're welcome! I'll keep this thread updated.
Customer Care 3 · 18:10
Okay, I'll wait to hear back.
Karl Agius · 18:35
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 18:39
Any news on this?
Karl Agius · 19:04
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.