Handled by Customer Care 6 · first response 13m
Elena Bugeja
Hello, the cheese from the deli counter was hard and discoloured.
Elena Bugeja · 19:03
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 6 · 19:16
Photos attached, you can see the colour.
Elena Bugeja · 19:20
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 6 · 19:24
Thanks, appreciate the quick reply.
Elena Bugeja · 19:50
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.