Handled by Customer Care 7 · first response 48m
Elena Bugeja
Hi, my Wolt order from your store arrived with two items missing.
Elena Bugeja · 16:40
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 17:28
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Elena Bugeja · 17:34
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 17:39
Thanks, appreciate the quick reply.
Elena Bugeja · 17:52
You're welcome! I'll keep this thread updated.
Customer Care 7 · 18:03
Okay, I'll wait to hear back.
Elena Bugeja · 18:20
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 18:42
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.