Handled by Customer Care 2 · first response 1m
Paul Sammut
Hello, the fresh cream I got is off even though it's in date.
Paul Sammut · 10:10
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 2 · 10:11
Sending the photos now, you can see it clearly.
Paul Sammut · 10:15
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 2 · 10:21
Thanks, appreciate the quick reply.
Paul Sammut · 10:43
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.