Handled by Customer Care 7 · first response 3m
Paul Sammut
Hi, my Wolt order from your store arrived with two items missing.
Paul Sammut · 18:29
So sorry about that! Could you share your order number and the items affected?
Customer Care 7 · 18:32
The reference is in my email — the whole freezer bag is ruined.
Paul Sammut · 18:42
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 7 · 18:46
Thanks, appreciate the quick reply.
Paul Sammut · 19:11
You're welcome! I'll keep this thread updated.
Customer Care 7 · 19:17
Okay, I'll wait to hear back.
Paul Sammut · 19:26
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 19:35
Any news on this?
Paul Sammut · 19:58
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.