Handled by Customer Care 4 · first response 6m
Andrew Spiteri
Hello, a staff member was quite rude when I asked for help finding an item.
Andrew Spiteri · 13:33
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 4 · 13:39
It was around 10:30 at the second till.
Andrew Spiteri · 13:41
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 4 · 13:44
Thanks, appreciate the quick reply.
Andrew Spiteri · 14:01
You're welcome! I'll keep this thread updated.
Customer Care 4 · 14:23
Okay, I'll wait to hear back.
Andrew Spiteri · 14:36
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 15:01
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.