Handled by Customer Care 3 · first response 3m
Andrew Spiteri
Hi, I want to report how I was spoken to at the till this morning.
Andrew Spiteri · 11:41
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 3 · 11:44
It was around 10:30 at the second till.
Andrew Spiteri · 11:46
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 3 · 11:56
Thanks, appreciate the quick reply.
Andrew Spiteri · 12:04
You're welcome! I'll keep this thread updated.
Customer Care 3 · 12:26
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.