Andrew Spiteri
Delivery / online order · Tas-Sliema, Triq Ix - Xatt (The Strand) · Wed 22 Apr 08:53Handled by Customer Care 5 · first response 2m
Andrew Spiteri
Hello, the courier left my shopping outside and the frozen items defrosted.
Andrew Spiteri · 08:53
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 08:55
The reference is in my email — the whole freezer bag is ruined.
Andrew Spiteri · 09:02
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 09:16
Thanks, appreciate the quick reply.
Andrew Spiteri · 09:39
You're welcome! I'll keep this thread updated.
Customer Care 5 · 09:55
Okay, I'll wait to hear back.
Andrew Spiteri · 10:13
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 10:33
Any news on this?
Andrew Spiteri · 10:44
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 10:57
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Tas-Sliema, Triq Ix - Xatt (The Strand), order W-93734. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.