Handled by Customer Care 3 · first response 5m
Matthias Cassar
Hi, my Wolt order from your store arrived with two items missing.
Matthias Cassar · 10:56
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 11:01
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Matthias Cassar · 11:04
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 11:16
Thanks, appreciate the quick reply.
Matthias Cassar · 11:22
You're welcome! I'll keep this thread updated.
Customer Care 3 · 11:43
Okay, I'll wait to hear back.
Matthias Cassar · 11:49
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 12:09
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.