Handled by Customer Care 4 · first response 4m
Matthias Cassar
Hello, a staff member was quite rude when I asked for help finding an item.
Matthias Cassar · 13:30
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 4 · 13:34
It was around 10:30 at the second till.
Matthias Cassar · 13:40
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 4 · 13:49
Thanks, appreciate the quick reply.
Matthias Cassar · 13:59
You're welcome! I'll keep this thread updated.
Customer Care 4 · 14:15
Okay, I'll wait to hear back.
Matthias Cassar · 14:34
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 14:48
Any news on this?
Matthias Cassar · 15:02
Quick update — the team came back to us and it's progressing.
Customer Care 4 · 15:23
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.