Handled by Customer Care 4 · first response 22m
Omar Vella
Hi, the bread from this morning was raw in the middle.
Omar Vella · 18:27
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 4 · 18:49
Sending the photos now, you can see it clearly.
Omar Vella · 18:54
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 4 · 19:00
Thanks, appreciate the quick reply.
Omar Vella · 19:09
You're welcome! I'll keep this thread updated.
Customer Care 4 · 19:33
Okay, I'll wait to hear back.
Omar Vella · 19:50
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.