Handled by Customer Care 3 · first response 16m
Omar Vella
Hi, the bread from this morning was raw in the middle.
Omar Vella · 15:51
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 3 · 16:07
Here are the pictures, the smell was terrible.
Omar Vella · 16:13
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 3 · 16:17
Thanks, appreciate the quick reply.
Omar Vella · 16:34
You're welcome! I'll keep this thread updated.
Customer Care 3 · 16:55
Okay, I'll wait to hear back.
Omar Vella · 17:07
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 17:25
Any news on this?
Omar Vella · 17:35
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.