Handled by Customer Care 2 · first response 45m
Daniel Spiteri
Good morning, my delivery never showed up and the app says completed.
Daniel Spiteri · 09:05
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 09:50
The reference is in my email — the whole freezer bag is ruined.
Daniel Spiteri · 09:53
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 10:05
Thanks, appreciate the quick reply.
Daniel Spiteri · 10:26
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 13 Apr
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.