Handled by Customer Care 3 · first response 14m
Roberta Sciberras
Hi, the bread from this morning was raw in the middle.
Roberta Sciberras · 10:12
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 3 · 10:26
Here are the pictures, the smell was terrible.
Roberta Sciberras · 10:32
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 3 · 10:45
Thanks, appreciate the quick reply.
Roberta Sciberras · 10:52
You're welcome! I'll keep this thread updated.
Customer Care 3 · 11:08
Okay, I'll wait to hear back.
Roberta Sciberras · 11:14
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 11:19
Any news on this?
Roberta Sciberras · 11:33
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.