Handled by Customer Care 1 · first response 4m
Simon Attard
Hello, the cheese from the deli counter was hard and discoloured.
Simon Attard · 09:42
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 1 · 09:46
Photos attached, you can see the colour.
Simon Attard · 09:52
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 1 · 09:59
Thanks, appreciate the quick reply.
Simon Attard · 10:25
You're welcome! I'll keep this thread updated.
Customer Care 1 · 10:30
Okay, I'll wait to hear back.
Simon Attard · 10:41
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.