Handled by Customer Care 7 · first response 7m
James Muscat
Hi, I want to report how I was spoken to at the till this morning.
James Muscat · 16:23
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 7 · 16:30
It was around 10:30 at the second till.
James Muscat · 16:38
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 7 · 16:41
Thanks, appreciate the quick reply.
James Muscat · 16:45
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
In-Naxxar, Vjal Il-21 Ta Settembru · Stores · sent 23 Apr
Store manager to confirm issue on cameras (may take 24hrs)
Auto-notify: In-Naxxar, Vjal Il-21 Ta Settembru · within 24h — live send is a production step.
Contact: contact to be provisioned
- 25 Apr — Reminder sent — no reply yet.
Internal notes
none yetInternal — the team sees this, the customer never does.