Handled by Customer Care 7 · first response 2m
Rita Micallef
Hi, the strawberries I bought today were mouldy inside the pack.
Rita Micallef · 20:19
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 7 · 20:21
Sending the photos now, you can see it clearly.
Rita Micallef · 20:29
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 7 · 20:33
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.