Handled by Customer Care 5 · first response 1h 14m
David Abela
Hello, the ham I bought yesterday expires today, that's too short.
David Abela · 13:04
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 5 · 14:18
Here's the label with the date.
David Abela · 14:23
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 5 · 14:28
Thanks, appreciate the quick reply.
David Abela · 14:52
You're welcome! I'll keep this thread updated.
Customer Care 5 · 15:02
Okay, I'll wait to hear back.
David Abela · 15:12
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:39
Any news on this?
David Abela · 15:56
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.