Handled by Customer Care 5 · first response 5m
Luca Sammut
Good morning, my delivery never showed up and the app says completed.
Luca Sammut · 12:45
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 12:50
The reference is in my email — the whole freezer bag is ruined.
Luca Sammut · 12:59
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 13:03
Thanks, appreciate the quick reply.
Luca Sammut · 13:22
You're welcome! I'll keep this thread updated.
Customer Care 5 · 13:39
Okay, I'll wait to hear back.
Luca Sammut · 14:05
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Sliema, George Borg Olivier Street, order W-22523. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.