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Paul Zammit

Product quality · Tue 2 Jun 15:21
Resolved

Handled by Customer Care 5 · first response 3m

WhatsApp·

Paul Zammit

Tue 2 Jun · started 15:21

Hi, the strawberries I bought today were mouldy inside the pack.

Paul Zammit · 15:21

So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.

Customer Care 5 · 15:24

Here are the pictures, the smell was terrible.

Paul Zammit · 15:29

Thank you — refund approved, and our procurement team will speak to the supplier about this batch.

Customer Care 5 · 15:43

Customer

2 contacts
Paul Zammit
First seen 2 Jun · WhatsApp
Contacts
2
Refunds
1 · €37.29
Rewards
—

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerPaul Zammitauto
Date / time2 Jun · 15:21auto
AgentCustomer Care 5auto
Issue typeProduct qualityauto
Store—auto
Order ref—auto
Refund€37.29auto
Suggested summaryauto

Fresh product quality complaint with images; refund issued, supplier informed.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.