Handled by Customer Care 7 · first response 18m
Katya Mifsud
Hello, the price on the app doesn't match the shelf price.
Katya Mifsud · 18:40
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 7 · 18:58
Here's how it shows on my phone.
Katya Mifsud · 19:08
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 7 · 19:21
Thanks, appreciate the quick reply.
Katya Mifsud · 19:34
You're welcome! I'll keep this thread updated.
Customer Care 7 · 19:50
Okay, I'll wait to hear back.
Katya Mifsud · 20:18
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 20:26
Any news on this?
Katya Mifsud · 20:46
Quick update — the team came back to us and it's progressing.
Customer Care 7 · 21:09
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.