Handled by Customer Care 1 · first response 25m
Matthias Caruana
Hi, the bread from this morning was raw in the middle.
Matthias Caruana · 10:01
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 1 · 10:26
Sending the photos now, you can see it clearly.
Matthias Caruana · 10:34
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 1 · 10:46
Thanks, appreciate the quick reply.
Matthias Caruana · 10:57
You're welcome! I'll keep this thread updated.
Customer Care 1 · 11:16
Okay, I'll wait to hear back.
Matthias Caruana · 11:31
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 11:40
Any news on this?
Matthias Caruana · 12:06
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.