Michela Camilleri
Deli / butcher quality · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Fri 8 May 09:42Handled by Customer Care 1 · first response 10m
Michela Camilleri
Hi, the sausages I got from the butcher yesterday turned grey overnight.
Michela Camilleri · 09:42
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 1 · 09:52
Photos attached, you can see the colour.
Michela Camilleri · 09:54
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 1 · 10:02
Thanks, appreciate the quick reply.
Michela Camilleri · 10:10
You're welcome! I'll keep this thread updated.
Customer Care 1 · 10:30
Okay, I'll wait to hear back.
Michela Camilleri · 10:46
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 11:12
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher quality raised over WhatsApp — Is-Siġġiewi, Triq It-Tabib Nikol Zammit. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
NORD · Third party · sent 8 May
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: NORD + Is-Siġġiewi, Triq It-Tabib Nikol Zammit · within 24h — live send is a production step.
Contact: contact to be provisioned
- 10 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.