Customer Service Hub
← Inbox

Michela Vella

Delivery / online order · San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) · Wed 20 May 09:34
Resolved

Handled by Customer Care 3 · first response 6m

WhatsApp·

Michela Vella

Wed 20 May · started 09:34

Hi, my Wolt order from your store arrived with two items missing.

Michela Vella · 09:34

So sorry about that! Could you share your order number and the items affected?

Customer Care 3 · 09:40

Sure, it's the order from this afternoon. Missing the chicken breast and the milk.

Michela Vella · 09:43

I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.

Customer Care 3 · 09:55

Thanks, appreciate the quick reply.

Michela Vella · 10:08

You're welcome! I'll keep this thread updated.

Customer Care 3 · 10:18

Customer

2 contacts
Michela Vella
First seen 16 Apr · WhatsApp, Facebook
Contacts
2
Refunds
none
Rewards
—
Earlier contacts

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerMichela Vellaauto
Date / time20 May · 09:34auto
AgentCustomer Care 3auto
Issue typeDelivery / online orderauto
StoreSan Pawl il-Baħar, Triq Parti G.Calleja (Efesu)auto
Order refW-52043auto
Suggested summaryauto

Cold-chain items arrived defrosted; refund requested via delivery partner.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.