Handled by Customer Care 3 · first response 2m
Karl Attard
Hello, the cheese from the deli counter was hard and discoloured.
Karl Attard · 13:26
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 3 · 13:28
Photos attached, you can see the colour.
Karl Attard · 13:37
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 3 · 13:43
Thanks, appreciate the quick reply.
Karl Attard · 13:59
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.