Handled by Customer Care 5 · first response 5m
Karl Attard
Hello, the fresh cream I got is off even though it's in date.
Karl Attard · 12:17
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 5 · 12:22
Here are the pictures, the smell was terrible.
Karl Attard · 12:29
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 5 · 12:41
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.