Handled by Customer Care 6 · first response 19m
Nadia Spiteri
Hello, the price on the app doesn't match the shelf price.
Nadia Spiteri · 12:15
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 6 · 12:34
Here's how it shows on my phone.
Nadia Spiteri · 12:41
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 6 · 12:47
Thanks, appreciate the quick reply.
Nadia Spiteri · 13:07
You're welcome! I'll keep this thread updated.
Customer Care 6 · 13:26
Okay, I'll wait to hear back.
Nadia Spiteri · 13:32
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 13:39
Any news on this?
Nadia Spiteri · 14:04
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.